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Terms and Conditions

Terms and Conditions

Welcome to Petals Agro Nepal! We are committed to providing our customers with high-quality products and services. Using our website or placing an order with us, you agree to be bound by the following terms and conditions.

Order Processing

Petals Nepal reserves the right to refuse or cancel any order, at any time, for any reason. This may include, but is not limited to:

  • Availability of products
  • Errors in product information or pricing
  • Errors in payment information
  • Suspected fraud or unauthorized use of payment information

Product Availability

Petals Agro Nepal makes every effort to ensure that products are in stock and available for immediate shipment. However, we cannot guarantee the availability of all products. If a product is out of stock or unavailable, we will notify you as soon as possible and offer a full refund or an alternative product.

Product Descriptions

Petals Agro Nepal strives to provide accurate and up-to-date information about our products, including descriptions, images, and pricing. However, we cannot guarantee the accuracy of all information and reserve the right to change product information at any time without notice.

Pricing and Payment

All prices listed on our website are in Nepalese Rupee (NPR) and are subject to change without notice. We accept Cash On Delivery, Fonepay, eSewa, and Khalti. By submitting an order, you agree to pay the total amount due, including taxes and shipping fees.

Shipping and Delivery

Petals Agro Nepal offers the Same Day Shipping: delivered on the same day if ordered before 5 PM. Shipping and delivery times are estimates and are not guaranteed. We cannot be held responsible for delays caused by shipping carriers, weather, or other uncontrollable factors.

Returns and Refunds

At Petals Agro Nepal, we are committed to providing our customers with the highest quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, please contact us within the Next of receipt to initiate a return.

Fresh Flowers :
Due to the perishable nature of fresh flowers, we are unable to accept returns. In the unlikely event that your flowers arrive damaged or unsatisfactory, please contact us immediately and we will do our best to resolve the issue.

Indoor Plants :
If you are not satisfied with your indoor plant purchase, please contact us within 7 days of receipt. We will arrange for the return and replacement of the product or issue a full refund, provided that the plant is returned in its original condition and packaging.

Return Process :
To initiate a return, please contact us at [email protected] or call us at .+977 984-1705442. We will provide you with instructions for returning the product, and will assist with any necessary arrangements.

Refunds : 
Refunds will be processed within 5-7 business days of receiving the returned product. The refund will be issued in the original form of payment.

Shipping Costs : 
Shipping costs are non-refundable unless the return is a result of our error.

If you have any questions or concerns regarding our Returns and Refunds Policy, please contact us at [email protected] or call us at .+977 984-1705442.

Intellectual Property

All content and materials on our website, including but not limited to images, text, graphics, logos, and product descriptions, are the property of Petals Nepal and are protected by intellectual property laws. The use of our content and materials without written permission is strictly prohibited.

Disclaimers and Limitations of Liability

Petals Agro Nepal makes no representations or warranties of any kind, express or implied, as to the operation of our website or the information, content, materials, or products included on our website. To the full extent permissible by applicable law, Petals Agro Nepal disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Petals Agro Nepal will not be liable for any damages of any kind arising from the use of our website or products, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Changes to Terms and Conditions

Petals Agro Nepal reserves the right to update these Terms and Conditions at any time. Any changes will be posted on our website and will become effective immediately.

Contact Us

If you have any questions or concerns regarding our Terms and Conditions, please contact us at [email protected] or call us at .+977 984-1705442

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