At Petals Agro Nepal, we are committed to providing our customers with the highest quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, please contact us within the Next of receipt to initiate a return.
Fresh Flowers :
Due to the perishable nature of fresh flowers, we are unable to accept returns. In the unlikely event that your flowers arrive damaged or unsatisfactory, please contact us immediately and we will do our best to resolve the issue.
Indoor Plants :
If you are not satisfied with your indoor plant purchase, please contact us within 7 days of receipt. We will arrange for the return and replacement of the product or issue a full refund, provided that the plant is returned in its original condition and packaging.
Return Process :
To initiate a return, please contact us at [email protected] or call us at .+977 984-1705442. We will provide you with instructions for returning the product, and will assist with any necessary arrangements.
Refunds will be processed within 5-7 business days of receiving the returned product. The refund will be issued in the original form of payment.
Shipping Costs :
Shipping costs are non-refundable unless the return is a result of our error.